Click Start and type CMD in the search bar.You can check whether you can reach the server you’re going to connect to by pinging it using the next steps. Ping an external IP address like 8.8.8.8 to confirm your internet connection is working.In the black screen, type these two commands: ipconfig /release and then ipconfig /renew then press enter after each.Ĭheck if the connection starts working again.Right-click Command Prompt from the results and select Run as Administrator.What can I do if the VPN connects but is not working? ✅ Check your firewall: Make sure that your firewall is not blocking the VPN connection. ✅ Look out for VPN conflicts: If you are using multiple VPNs, make sure that they are not conflicting with each other. ✅ Verify the VPN’s status: Contact the VPN provider to make sure that the service is not experiencing any outages or technical issues. ✅ Restart your device: If you are still experiencing issues with the VPN, try restarting your device. This can often resolve issues with the VPN connection. ✅ Restart the VPN client: Close the VPN client and reopen it. If your internet connection is weak or unstable, the VPN may not work properly. ✅ Check your internet connection: Make sure that you have a stable internet connection. ✅ Switch to another server: Select a different VPN server location and connect to it. If you can access the internet when connected to a different server location, there may be a temporary issue with the server location you originally selected.
#SURFSHARK VPN NO INTERNET CONNECTION HOW TO#
Check out our solutions on how to resolve the issue and connect to VPN to bypass geo-blocks and ISP restrictions.īefore proceeding to the main instructions, make sure to carry out these preliminary checks: This setting overrides the default gateway settings that you specify in your TCP/IP settings. It may also occur if you configure the VPN connection to use the default gateway on the remote network. One of the most common reasons why the VPN is connected but not working is a DNS configuration issue.
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